Look for "System type" in the middle of the page. is your Windows 7 system 32-bit or 64-bit? If you're not sure, click Start, right-click Computer, and select Properties.If you've been using the same printer with the same computer and suddenly it isn't printing, you may or may not need a driver (typically, you shouldn't).īefore you start doing things randomly, please provide the following information: _ Bill Smithers - Microsoft MVP July 2013 - Dec 2020 Or you can also ask in the HP Support Forums if the problem may assist you too:Ĭheers. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks. HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. HP Printers - Using HP Diagnostic Tools for HP Printers in Windows HP supplies the drivers for your printer for free.
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